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Vivint has never admitted wrongdoing and did not return many calls for comment over two months. It’s obvious that this is a paid commentor, and I’m not surprised that Vivint would attempt to whitewash their horrible reputation in such a manner. They are crooks!I am in Duval County, and I was approached by them the end of last April. Unfortunately, I was scammed. I thought I was getting a dependable, up to date security system, but my whole experience has been a nightmare. I ended up without AC for a week due to shoddy installation, they wanted to blame it on my AC
unit, then wanted me to pay them $400 to have an HVAC tech come look at it…I called my own person, and it turns out their installation person neglected to return the electrical
breaker to the correct position after he came to reposition the main unit that was hanging at an angle on my wall. Can you believe that?Well, they did pay for the service call, and they should have; however, I’ve had ongoing problems aside from that for the last 4 months – since they put the cheap crap in. The last straw was a malfunctioning timer device installed to one of my lights. As a sat in front of the television late one night, it surged, the light bulb burst, and sparks shot across the room!Had I not been home, the place could’ve caught on fire. Main unit said “remove malfunctioning device. ” I was afraid to touch it, but I did because I was more afraid not to.
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I never EVER would have knowingly
signed a 5 year contract. My contract has now been sold to APT. Alarm Protection Technology and they refuse to
cancel my contract unless I'd like to pay 90% of the term or transfer it to someone else. I have seen this same complaint all over the internet including the BBB website. The Division of Consumer Protection in Utah is very familiar with this company as well. The sales guy targeted me because there was an old ADT sign in my yard.
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burglary results in $2,185 worth of lost valuables. When you weigh
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